DELIVERY, RETURN AND SHIPPING
Item will be shipped within 48 hours after received a verified payment and showed "Completed" status
- We normally ship by FedEx for most of orders.
- FedEx takes around 6-21 days to arrive, depending on the destination.
- Express shipping is also available. Please contact us first at email@example.com
- We use FedEx for express shipping; it takes around 3-6 days to arrive, depending on the destination (receiving time might be varied due to the customs clearance time in different countries).
- We are not responsible for any custom taxation if applicable in some countries. (We send by international parcel, the taxation seldom happened in some countries)
- This delivery arrangement excludes our public holiday.
- We try our best to provide you the most reliable, affordable way of shipping service, but sometimes international delivery is highly depended on the local customs and post service.
- If you do not receive your item on time, please contact us immediately for further assistance.
- We will be responsible for any damages or losses incurred in the shipping process.
Smartpro offers the following delivery options for customers purchasing online:
- Delivery within Bangkok
- Delivery is up to 3 business days for items not over W22 x L30x H21cms, free-of-charge.
- For Larger sized items, delivery is up to 7 business days, free-of-charge.
- Delivery outside Bangkok, and Upcountry
- Delivery charges apply depending on distance and size of the item.
- Delivery fees will be charged separately.
- Delivery fee payment can be made by bank transfer.
Return And Replacement Policy
- Smartpro warrants to the ORIGINAL PURCHASER only that each Smartpro product is free from defects in workmanship and/or material under normal usage and service, for period of one year from the date original purchase.
- Smartpro will accept item returns and replacements only for the following reasons:
- Incomplete Delivery (Missing accessories, etc.)
- Defective by manufacture.
- Damage by transport. (Only for Domestic)
- Broken parts/items when received.
- Received wrong items;
- Receive other customer parcel;
- Customer must notify Smartpro within 5 business days of receiving the items should they wish to request for delivery/return;
- It is encouraged that customers take videos/photos when unpacking the item as proof of return;
- The following information must be provided to Smartpro should a return/replacement be requested:
- Return reason
- Number of products from the receipt to return
- Name of products from the receipt to return
- Full name
- Contact number
- Proof – Video/Photo of item
The above information can be e-mail to firstname.lastname@example.org or via our Line ID Account: Smartpro or via to WhatsApp: +66803929922 After receiving a confirmation email, customer must print a copy and put in a box with the item.
- To return, the item must be delivered to:
Smartpro Instrument Co., Ltd. 56/10 Moo.8, Muong Samut Sakhon District, Samut Sakhon 74000. Tel: +6634 440994 – 5, FAX: +6634 440661
- Upon receipt of disputed item, Smartpro will get in touch with the customer for further process.
- Items must be returned well packaged, in its original condition.
- Incomplete, damaged, worn, soiled or altered returns, damage act of nature or any other external causes will not be accepted and therefore sent back to the customer.
- To receive a replacement item, customer must wait to receive confirmation email.
- Customer can only receive a replacement item if the item is in stock. Should a replacement item will not be available, the customer can either exchange to another available in stock.
- After receiving a confirmation email the replacement item can be returned to the customer within 15 business days.
- The manufacturer will pay a one-sided freight charge within the warranty.
- Refund is not available.
Smartpro has the right to change, amend, or update its policies, terms and conditions without prior notice.